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Effective Telephone Sales
A practical training program, which focuses on making telephone sales

Target Audience

Call Centers plus any other frontline personnel who seek immediate improvement in their telephone selling skills

Training Goals

  • to achieve immediately visible results in telephone sales performance
  • to reduce the rejection percentage
  • to manage communication time effectively
  • to increase the customers’ level of satisfaction
  • to strengthen the professional profile of telephone sales agents

 

Contents

  • Understanding the basic principles of telephone communication
  • Distinguishing the main differences between incoming and outgoing calls in the selling process
  • The critical points in the chain of communication with the customer
  • Building and maintaining trust with the customer, discovering needs – testing & validating, presenting the solution which best meets the needs, timing
  • Handling customer’s concerns, closing the sale and follow up strategy
  • Customer follow up after the sale and making feeding the database 

Training Methodology

  • short presentations with practical examples
  • continuous role-plays for every stage of the communication chain with the customer

Duration and Participations

2 x 2 training days (4 working days – 32 training hours) in groups of 6-8 participants

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